Privacy Policy

1. Introduction

At TukTuk Foods, we are committed to protecting the privacy and security of our customers. This policy explains how we collect, use, and safeguard your personal data when you visit tuktukfoods.co.uk.

2. Who We Are

TukTuk Foods Ltd is a company registered in England and Wales (company number 05124724), with a registered/business address at Hillside House, Essendine Road, Ryhall, Stamford, Lincolnshire, PE9 4HE. We are the "data controller" responsible for your personal data. We are registered with the Information Commissioner's Office (ICO), registration number ZC192303.

3. The Data We Collect

To provide our services, we collect the following information:

Identity Data: Name and title.
Contact Data: Email address, phone number, and delivery/billing addresses.
Financial Data: Payment bank details
Technical Data: IP address, browser type, and usage data via cookies.

4. How We Use Your Data

We only use your personal data when the law allows us to. Most commonly, we use it to:

Perform a Contract: To process and deliver your order.
Legitimate Interests: To improve our website and provide customer support.
Consent: To send you marketing communications, where you have given us your consent (you can withdraw this at any time by contacting us or using the unsubscribe link).

5. Data Security and Payments

We take security seriously.

Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data during transmission.

6. Sharing Your Data

We do not sell your data. We only share it with trusted third parties to run our business:

Delivery Partners: Couriers so they can deliver your food.
Payment Providers: To process your transaction.
Professional Advisers: Lawyers, auditors, or insurers if necessary.

7. How Long We Keep Your Data

We only keep your personal data for as long as it is needed. As a general rule:

Order and delivery details are kept only for as long as needed to fulfil your order and deal with any follow-up questions or complaints, and are then deleted.
Where we are legally required to keep transaction/invoice records for tax and accounting purposes, we retain these for 6 years, in line with HMRC requirements, after which they are securely deleted.
Marketing consent is kept until you withdraw it or ask us to stop.

8. Your Legal Rights

Under UK GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to fix inaccurate information.
Erasure: Ask us to delete your data (the "right to be forgotten").
Object/Restrict: Limit how we process your data.

To exercise these rights, please contact us at tukatabird@gmail.com.

9. Children

Our website and services are intended for adults placing food orders and are not directed at or designed for children. We do not knowingly collect personal data from children.

10. How to Complain

We hope we never give you reason to complain, but if you're unhappy with how we've handled your personal data, please tell us first so we can try to put things right:

Email: tukatabird@gmail.com — please put "Data Protection Complaint" in the subject line.
We will acknowledge your complaint within 30 days and aim to respond in full without undue delay.

If you're not satisfied with our response, or you'd prefer to go straight to the regulator, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Cookies

Our website uses cookies to keep track of what you have in your shopping basket and to remember you when you return. See our Cookie Policy for full details. You can set your browser to refuse cookies, but some parts of the site may not function properly.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

13. Contact Information

If you have questions about this policy or our privacy practices, please contact us:

Email: tukatabird@gmail.com
Phone: 07741876010
Address: Hillside House, Essendine Road, Ryhall, Stamford, Lincolnshire, PE9 4HE